Thousands of young people have been working throughout this difficult time. Many working in part-time roles while studying have found themselves on the front line, providing crucial services. One of these crucial jobs is within our supermarkets. We spoke to Cameron Dyer who works with Tesco about his job and what it’s been like being a key worker.
What attracted you to the industry? Part time job to support me while studying
What does a normal day look like? I enjoy being on the shop floor and serving many customers with positive customer service. We are really busy at the moment, so we are constantly restocking shelves, trying to get as much produce out and available to customers whilst condensing stock in the Warehouse.
How long have you been with the company? 17 months so far
What kind of training have you done? I received some introductory training when I first started. Since then I have taken part in Think 25 training and we have access to Tesco’s online click and learn programme.
What skills have you learned? Adaptability, active listening, conflict resolution and enhanced my communication skills.
Do you like living in Lanarkshire? Yes; friendly environment and everything I need is a quick drive away.
What skills are the most important for you to do your job well? Effective communication is key to deliver the best customer service
Was there anything about the role that surprised you? The number of shoplifters we catch every night.
Do you get a lot of support from your employer? Yes, company has provided pay bonus and thank you gifts amidst the pandemic.
What is your favourite part of the job? The satisfaction after a customer provides a positive review of their customer service experience.
Did you always want to pursue a career in this industry? I wanted to work in the retail industry when I left school and started university and then go onto pursue my career in the business industry once graduated.
What is your advise to young school leavers looking to start an apprenticeship? An apprenticeship is a great way to learn and work at the same time while gaining the necessary skills and qualities to thrive in that role.
What is your career goal? My career goal is to work in a large organisation within the Risk Management department
How does it feel to be a Key Worker, supporting the country’s fights against Covid19? I feel our jobs in the retail sector are a lot more recognised and appreciated.
What makes you proud to be a key worker? To be someone that people rely on in their day-to-day life.