Our 3rd Q&A of #DYWKeyWorkers campaign is with Pharmacy Assistant, Jennifer Lowe.

What attracted you to the industry?

I was keen on working with the public in a varied and interesting environment.

How long have you been with the company?

Over 2 years

What does a normal day look like?

• Sorting and handing out prescriptions
• Serving the public
• Working the cash register
• Extra cleaning and disinfecting
• Accepting and sorting deliveries
• Giving out treatment advice
• Restocking and organising and any other duties that come up

What kind of training have you done?

No formal training, however I have done online training and on-the-job training from the pharmacist and other store assistants.

What skills have you learned?

Working with the public has given me a lot of confidence

• Telephone skills
• General pharmaceutical skills
• Social skills

What skills are the most important for you to do your job well?

Social skills

• Listening skills
• Teamwork
• Organisation skills

Was there anything about the role that surprised you?

Seeing how much of a varied role the Pharmacist in charge plays. I thought it would just be a case of making up prescriptions all day, but really they can look after the patients very well with ailments and treatment advice.

Do you get a lot of support from your employer?

Yes, they are very understanding and compassionate.

What is your favourite part of the job?

Working and interacting with different people everyday.

Did you always want to pursue a career in this industry?

No, this is a part time role to go along with my studies.

What is your advice to young school leavers looking to start an apprenticeship?

Have an understanding on what they would like to do going forward. You can get on the job training with most employers or college/university will also gives you a better idea of the industry they want to pursue a career in.

What is your career goal?

Graduate from university and get a job in a big company.

How does it feel to be a Key Worker, supporting the country’s fights against Covid19?

I feel like I am accomplishing something and providing a helpful service for the public during this weird time.

What makes you proud to be a key worker?

Knowing that I am helping everyone and continuing to keep an essential service running whilst risking my own health