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As we all know, there are many careers within the NHS. In a time of crisis all roles play their part in the joint effort to respond and deal with situations. We caught up with Toni, a Digital Marketing Apprentice to find out about her role and position.

What attracted you to the industry? Being in care has made me want to go out and make a change, whether that’s to someone’s life or just to give back to the public.

What does a normal day look like? My tasks are different each day and I do a number of different things. When I come into the office in the morning, I check my emails from the day before. Once this has been completed, I have already set out my work for the week. My next task would then be updating all the metadata on the content management system we use to update the website. I also make sure there is time set aside within my working week to study for my apprenticeship.

What kind of training have you done? The apprenticeship has helped me learn and gain a qualification that I have always wanted to do. I hope that when I have finished my Modern Apprenticeship it will allow me to go onto a full-time job.

What skills have you learned? Within my time at NHS 24 I have learned a number of new skills, from using a number of brand new websites to better communication

Do you like living and working in the Lanarkshire region? Yes I love to work within this area I couldn’t be more happier with the job I have the team are amazing and the work is so interesting

What skills are the most important for you to do your job well? I would say the skills would be good communication and also good attention to detail

Was there anything about the role that surprised you? I knew what I was going into but the amount of support I have from my managers and team have really surprised me

Do you get a lot of support from your employer? When I found out that I got the job, I was over the moon as I didn’t expect it. Going into my Digital Marketing team, everyone was so welcoming and very supportive. Now that I have settled in, I couldn’t have asked for a better team. They’re all very supportive and make sure I’m ok every day. I am excited to develop my career and I’m hoping I can go on to securing a job in the NHS, as it is a great organisation to be part of.

What is your favourite part of the job? The most rewarding thing about my job is being able to help people by publishing our information on the NHS Inform website.

Did you always want to pursue a career in this industry? Yes I have always wanted to work within NHS 24 as I have always had a passion to help people in any way possible

What is your advise to young school leavers looking to start an apprenticeship? I decided to do an apprenticeship because I love to learn. An apprenticeship has a bonus because you can earn at the same time. During an apprenticeship, you get all the support you need when working and learning.

What is your career goal? My future career plans are to gain a full-time job at NHS 24, in the digital marketing team. I really enjoy all the work we are currently doing and it’s the best team, they are very supportive.

How does it feel to be a Key Worker, supporting the country’s fights against Covid19? It feels amazing to be a key worker on the front line. However, I struggle at times as I’m working at home and looking after my 15-month-old son. It can also be very emotional knowing that I am supporting the country’s fight against COVID-19. I would never have imagined I would be doing something like this.

What makes you proud to be a key worker? I’m so proud to be a key worker as I have said before all I want to do is help others weather that’s from publishing some information or giving someone help in person. Knowing that I’m supporting my country with the fight against covid is mind blowing never in a million years would I thought I would be here doing this today

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